Terms of service

Effective Date: May 6, 2025 

The website www.simplyclad.co (the “Site”) is owned and operated by Simply Clad, LLC (“Simply Clad,” “we,” “us,” or “our”). By accessing or using this Site, including placing an order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use this Site.

1. Overview

These Terms apply to all users of the Site, including browsers, customers, merchants, and contributors of content. By purchasing from us, you confirm that you have read, understood, and agreed to these Terms.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase. By placing an order, you represent and warrant that you meet this requirement.

3. Product Information

We strive to present our products as accurately as possible, including descriptions, photography, sizing, and color representation. However:

  • Variations may occur due to screen settings, lighting, and production differences.
  • Fit, comfort, and performance may vary depending on individual body type and personal preference.
  • Variations in fit or subjective dissatisfaction do not constitute a manufacturing defect.

We reserve the right to modify product offerings, pricing, availability, or descriptions at any time without notice.

4. Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to:

  • Errors in pricing or product information
  • Stock limitations
  • Suspected fraudulent activity

Prices are listed in USD unless otherwise stated. Payment must be completed at checkout using approved payment methods.

5. Shipping & Delivery

Shipping times are estimates and not guarantees. Once an order has been transferred to the carrier, delivery timing and handling are the responsibility of the carrier.

Simply Clad is not liable for delays, lost shipments, or delivery issues once the package is in the carrier’s possession.

Additional details are outlined in our Shipping Policy.

6. Returns & Exchanges

Returns are accepted within 30 days of delivery for items that are:

  • Unworn
  • Unwashed
  • In original condition
  • In original packaging

Due to hygiene standards, worn or washed intimate apparel is not eligible for return.

To request a return, customers must use our designated return portal. We reserve the right to deny returns that do not comply with our policy.

7. Defective or Incorrect Items

If you believe an item is defective or incorrect, you must submit a claim through our return portal and provide clear photographic documentation.

We reserve the right to inspect and verify all defect claims prior to issuing a refund or replacement.

Failure to follow the documented process may delay or invalidate a claim.

8. User Conduct

By using our site, you agree not to:

  • Violate any laws or regulations
  • Infringe upon any intellectual property rights
  • Distribute malware or malicious content
  • Attempt to gain unauthorized access to the site or its systems

9. Intellectual Property

All content on this Site, including text, images, product designs, logos, graphics, and branding, is the property of Simply Clad, LLC and may not be copied, reproduced, or distributed without prior written consent.

10. Third-Party Services

Our Site may contain links to third-party services or platforms. We are not responsible for the content, privacy practices, or policies of those third parties.

11. Limitation of Liability

To the maximum extent permitted by law, Simply Clad shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the purchase price of the product at issue.

12. Dispute Resolution

Customers agree to contact Simply Clad directly to attempt resolution of any issue prior to initiating a chargeback or dispute with a financial institution.

13. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of those changes.

14. Contact Information

For any questions about these Terms, please contact us at:

info@simplyclad.co